Shipping & Returns

Shipping

Free shipping on every order — no minimum, no exceptions.

Each order ships within 3 business days. Delivery typically takes 7–15 business days, depending on your location.

We'll send a tracking number as soon as your order is on its way.

Returns & Exchanges

For the health and safety of every dog we serve, we don't accept returns or exchanges on worn or washed items. The only exception is manufacturing defects.

What we do offer:

→ Detailed size guides on every product page
→ Pre-purchase sizing help — just email us before ordering, and we'll guide you
→ Manufacturing defect coverage: if anything arrives damaged or defective, we'll replace it at no cost. Just send us a video within 7 days of delivery.

We don't say "no returns" lightly. We say it because every piece we ship matters — to the dog who'll wear it, and to the next dog who deserves something brand new, not pre-loved.

Questions? Get in touch — we'd love to help.